Return Policy – GlowCite

Effective Date: December 4, 2024

At GlowCite, we are committed to ensuring that your shopping experience is as seamless and enjoyable as possible. If you are not completely satisfied with your purchase, we offer a Return and Exchange Policy designed to provide clarity and convenience. Please review the guidelines below for details on how to initiate a return or exchange.

1. Eligibility for Returns

To qualify for a return or exchange, please ensure the following conditions are met:

  • Return Period: Items must be returned within 30 days from the date of purchase.
  • Condition: Products must be unused, unwashed, and in their original condition, including tags, labels, and packaging.
  • Exclusions: Certain items cannot be returned, such as:
    • Products marked as “Final Sale.”
    • Intimate apparel (e.g., lingerie, swimwear) due to hygiene reasons.
    • Gift cards or items specifically noted as non-returnable at the time of purchase.

2. Return Process

Follow these steps to return or exchange an item:

  1. Contact Us: Email our customer service team at [email protected] with your order number, details of the item(s) you wish to return, and the reason for the return.

  2. Receive Authorization: We will review your request and provide a Return Authorization Number (RA#) along with instructions for returning your item(s).

  3. Prepare the Package: Pack the item securely in its original packaging. Be sure to include the receipt and RA#.

  4. Send the Return: Ship your item to the following address:

    GlowCite Returns
    1241 Oceanview Ct
    Charleston, South Carolina
    USA

    Please note: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure safe delivery.

3. Refunds and Exchanges

  • Refunds: Once we receive and inspect your return, a refund will be issued to your original payment method. Refund processing typically takes 5–7 business days, depending on your payment provider.
  • Exchanges: If you wish to exchange an item, please indicate this when contacting customer service. Exchanges will be processed once the returned item is received. If the requested replacement is unavailable, we will issue a refund.
  • Defective or Incorrect Items: If your order arrives damaged or incorrect, please contact us immediately. We will cover return shipping costs and offer a replacement or full refund.

4. Late Returns

Items returned beyond the 30-day window will not be accepted. We encourage customers to initiate returns as soon as possible to avoid missing this deadline.

5. Shipping Costs

  • Return Shipping Fees: For returns unrelated to defective or incorrect items, the customer is responsible for the return shipping costs.
  • Original Shipping Fees: Shipping charges from the original purchase are non-refundable, except in cases of defective or incorrect items.

6. Sale and Promotional Items

Products purchased during sales or promotions are subject to the same return policy unless otherwise stated. Discounted items must also meet the return eligibility requirements.

7. How to Contact Us

If you have any questions about this policy or need assistance with a return, our support team is ready to help:

  • Email: [email protected]
  • Phone: (843) 795-0101
  • Address: 1241 Oceanview Ct, Charleston, South Carolina, USA

8. Why Choose GlowCite?

At GlowCite, we take pride in offering high-quality products and exceptional customer service. Our Return and Exchange Policy is designed to provide confidence in every purchase, making your shopping experience as enjoyable and worry-free as possible.